Refund and Returns Policy
If you’re not happy, we’re not happy. We are committed to ensuring that you are satisfied with the products you received.
- Payment refunds will take a specific number of days to be processed after order is cancelled and it is as follows below.
- Zelle payments takes 5 Working days.
- Apple payment takes 5 Working days.
- Cash App Payment Takes 5 Working Days.
- Venmo takes 3 Business days.
- If our 30 day window has elapsed but you would still like to return your defective item, we totally understand! However, we will need you to reach out to the manufacturer to get a return authorization. Once we receive a return authorization, we will gladly exchange your product(s) with your next order.
If you received a defective product, fill out our product exchange form or let us know within 24 hours of purchase and we will come right back out to exchange it at zero cost to you.
If we are notified of a defective product within 24 hours and no later than 30 days after purchase, we’re still happy to exchange it, but ask that you place a new order.
All defective products must be replaced with same brand/type of product.
FREE, PROMOTIONAL AND GIVEAWAY PRODUCTS:
- We are unable to exchange or refund any free, promotional or giveaway products, whether defective or non-defective.
- Must meet order minimum after any credits and discounts are applied.
All returns are subject to review by HERB.
Get & Give items do not qualify for exchange or return (even if defective).
- If you ordered the wrong thing or have decided you don’t want a product you ordered, no problem! Fill out our product exchange form or let us know within 24 hours of purchase and we will gladly exchange it upon your next order with us.
- Product must be in new condition, no broken seals.